5 Jun 2017

Full-Time Warehouse Inbound Support Specialist

Zulily – Posted by Obetz Jobs NetworkObetz, Ohio, United States

Job Description

The zulily Inbound Support Specialist will provide Inbound support and serve as the liaison between Vendor Operations and the Fulfillment Center. The zuISS will troubleshoot difficult Inbound issues related to purchase orders, manifest, vendor issues, etc. They will develop standards and metrics while working with the Vendor Operations team to reduce receive variances and improve vendor feedback with the goal of improving click to deliver. This position may require travel.

Responsibilities

  • Manage the JIRA Merchant Escalation Process within the Fulfillment Center
  • Root Cause – PO/Manifest/Vendor related exceptions created in the Fulfillment Center and work with the leadership team to provide countermeasures and resolutions
  • Proactively escalate qualifying receive variances to Vendor Operations as described in the Merchant Escalation Process
  • Develop and manage metrics that reduce Fulfillment Center Controllable Merchant Escalations
  • Other duties as assigned, including working in the operation when business needs dictate

Minimum Qualifications

  • Current zulily associate in good standing with advanced Inbound Problem Solving skills
  • Ability to communicate professionally and manage relationships across all levels of zulily
  • Ability to communicate professionally and manage relationships with vendors
  • Ability to deep dive into research in order to manage metrics
  • Ability to teach and influence others in a positive manner
  • Must be willing to work front end or back end of the shift
  • Ability to work effectively in a positive, team oriented environment
  • Must have excellent verbal and written communication skills
  • Intermediate level Microsoft Office with an emphasis in Excel
  • Must be a self-starter with strong time management, organizational, and planning skills
  • Ability to multi-task and prioritize competing needs to meet deadlines
  • Must have excellent attendance to develop a stable work environment within the department
  • Ability to flex schedule to meet business needs, including nights, holidays, and weekends

Preferred Qualifications 

  • Associates degree or higher

Physical Demands

  • Constant Standing – 67%-100% of 10-Hour Shift
  • Frequent Bending – 34-66% of 10-Hour Shift
  • Occasional Pushing/Pulling – 1-33% of 10-Hour Shift
  • Frequent Lifting up to 50 lbs – 34-66% of 10-Hour Shift
  • Constant Handling/Grasping – 67-100% of 10-Hour Shift  zulily is an EEO employer   This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.

How to Apply

Please call the Obetz Jobs Council at 614-409-4419 or click on "Submit Resume" on the main page of the Obetzjobs.com website

Job Categories: Manufacturing. Job Types: Full-Time. Job expires in 12 days.

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